Gambling on eg999 is meant to be fun — nothing more. This page gives every BD player the tools, knowledge, and support needed to keep it that way. If it stops being fun, we're here to help.
Every eg999 account comes with a full set of responsible gaming tools, available from your account settings at any time. No extra steps, no waiting — just open settings and take control.
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your eg999 account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately. Raising a limit requires a 24-hour cooling-off period.
Set a maximum session length so eg999 automatically logs you out after a defined period of play. Whether it's 30 minutes or 2 hours, session limits help you stay aware of how long you've been playing and prevent the kind of extended sessions that can lead to poor decisions.
Enable reality check notifications that pop up at regular intervals — every 30, 60, or 90 minutes — showing you exactly how long you've been playing and your net win or loss for the session. A quick, honest snapshot that keeps you grounded and in control.
Request a temporary or permanent self-exclusion from eg999 at any time. Temporary exclusions run from 1 week to 6 months. Permanent exclusion closes your account with no option to reopen. During any exclusion period, eg999 will not send you promotional communications.
Not ready for full self-exclusion but need a break? A cool-off period locks your account for 24 hours, 48 hours, or 7 days. You can set one instantly from your account settings. During a cool-off, you cannot deposit, place bets, or access games — but your account remains open.
Set a cap on how much you're willing to lose in a given period. Once your net losses hit the limit you've set, eg999 will prevent further bets until the period resets. Like deposit limits, reducing a loss limit takes effect immediately while increases require a 24-hour review period.
Responsible gaming means treating gambling as a form of entertainment — not as a way to make money, solve financial problems, or escape from stress. At eg999, we believe every BD player deserves to enjoy our platform on their own terms, with full awareness of the risks involved and the tools available to manage them.
Gambling always involves risk. The house has a mathematical edge on every game, which means over time, most players will lose more than they win. That's not a secret — it's how gambling works. Responsible gaming is about accepting that reality, setting clear boundaries before you start, and sticking to them no matter what happens during a session.
For the vast majority of eg999 players, gambling is exactly what it should be — a fun way to spend some time, enjoy a game of Blackjack MH, try your luck on Wild Bandito, or follow live sports on WL Live. The responsible gaming tools on this page are here to make sure it stays that way, and to provide a clear path forward for anyone who feels things are getting out of hand.
The Golden Rule: Only ever gamble with money you can genuinely afford to lose. If losing the amount you're about to deposit would cause you real financial stress, that's a clear sign to stop and step back.
Problem gambling doesn't always look dramatic. It often starts with small changes in behaviour that are easy to dismiss or rationalise. Knowing the warning signs is the first step toward addressing them. Here are the most common signs that gambling may be becoming a problem for you or someone you know:
If you recognise two or more of these signs in yourself, it's worth taking the self-assessment below and considering reaching out to eg999 support. There's no shame in asking for help — it's the smartest move you can make.
Chasing Losses Is the Biggest Risk: The most dangerous pattern in gambling is depositing more money after a loss in an attempt to win it back. This almost always leads to larger losses. If you catch yourself doing this, stop immediately and contact eg999 support to activate a cool-off period.
Answer the following questions honestly. This is for your own benefit — no one else sees your answers. If you answer "yes" to three or more questions, we strongly recommend contacting eg999 support to discuss your options.
Think about your gambling behaviour over the past 30 days when answering each question.
Have you ever gambled with money that was set aside for essential expenses like rent, food, or utility bills?
Have you tried to win back money you lost by placing more bets or making additional deposits?
Have you felt the need to gamble with larger amounts of money to feel the same level of excitement?
Have you felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Have you lied to family members or friends about how much time or money you spend on gambling?
Has gambling caused problems in your relationships, work, or studies in the past month?
Have you borrowed money or sold personal items to fund your gambling?
Have you ever felt that gambling is the main way you cope with stress, loneliness, or difficult emotions?
If you answered "yes" to 3 or more questions: Please contact eg999 support at [email protected] or via live chat. We can help you set limits, activate a cool-off period, or arrange self-exclusion — whatever level of support you need, right now.
Setting responsible gaming limits on eg999 takes less than two minutes. Here's exactly how to do it after logging in to your account:
Visit eg999.id and log in using your registered mobile number and password. If you haven't registered yet, you can create an account at /register.
Click on your username or profile icon in the top right corner of the screen. Select "Account Settings" from the dropdown menu.
In your account settings, find the "Responsible Gaming" tab. This is where all your limit controls, reality check settings, and exclusion options are located.
Choose the type of limit you want to set — deposit limit, loss limit, session time limit, or reality check frequency. Enter your preferred amount or time and confirm. Limits that reduce your spending take effect immediately.
Review your settings and click "Save". You'll receive a confirmation via your registered mobile number or email. Your limits are now active and will be enforced automatically by the eg999 platform.
Can't Find the Settings? Contact eg999 support via live chat or email [email protected] and a team member will walk you through the process or set the limits on your behalf — whichever is easier for you.
Self-exclusion is the most powerful responsible gaming tool available on eg999. When you self-exclude, your account is locked and you cannot log in, deposit, or place bets for the duration of the exclusion period. eg999 will also stop sending you any promotional emails or notifications during this time.
Temporary self-exclusion is available for periods of 1 week, 2 weeks, 1 month, 3 months, or 6 months. At the end of the exclusion period, your account will not automatically reopen — you must contact eg999 support to request reactivation, and there is a mandatory 24-hour cooling-off period before access is restored. This gives you time to reconsider before returning to play.
Permanent self-exclusion closes your eg999 account with no option to reopen it. Any balance remaining in your account at the time of permanent exclusion will be returned to your bKash or Nagad account within 5 business days. Permanent exclusion is irreversible — please consider this carefully before requesting it, and contact support if you want to discuss your options first.
You can request self-exclusion in three ways:
All self-exclusion requests are actioned within 30 minutes of receipt, 24 hours a day, 7 days a week. If you request self-exclusion and your account is not locked within 30 minutes, contact support again immediately.
During Self-Exclusion: Do not attempt to create a new eg999 account during a self-exclusion period. Creating a new account to circumvent self-exclusion is a violation of eg999's Terms and Conditions and any winnings generated through such an account may be forfeited.
If you're concerned about a family member or friend's gambling behaviour, you're not alone. Problem gambling affects not just the individual but everyone around them. Here's what you can do if you're worried about someone close to you.
The most important thing is to approach the conversation with empathy rather than judgment. People with gambling problems often feel deep shame and are more likely to open up if they feel supported rather than criticised. Choose a calm moment, express your concern clearly, and listen without interrupting.
If the person is willing to seek help, you can contact eg999 support on their behalf at [email protected]. With the account holder's consent, eg999 can activate limits or self-exclusion based on a request from a family member. We take these requests seriously and handle them with full confidentiality.
For families dealing with the financial impact of a loved one's gambling, the most urgent step is to secure shared finances — separate bank accounts, remove access to shared savings, and contact your bank about blocking gambling-related transactions if necessary.
Protecting Minors: If you believe a person under 18 is using an eg999 account, report it immediately to [email protected]. eg999 enforces strict age verification and will suspend any account found to belong to a minor, returning all deposited funds to the payment source.
Responsible gaming is not a box-ticking exercise for eg999 — it's a core part of how we operate. We believe that a platform where players feel safe, in control, and genuinely entertained is a better platform for everyone. Here's what eg999 commits to on behalf of every BD player:
eg999 is a platform built for BD players who want a fair, fast, and enjoyable online gaming experience. Keeping that experience safe is our responsibility — and one we take seriously every single day.
Always Here: eg999 support is available 24 hours a day, 7 days a week. Whether you need to set a limit, take a break, or just talk through your options, reach us at [email protected] or via live chat. We respond fast and we genuinely care.
Join thousands of BD players who enjoy eg999 responsibly every day. Register in under two minutes, set your limits before your first deposit, and play with confidence knowing our tools are always there when you need them.
18+ only. Gambling involves financial risk. Please play within your means. If gambling stops being fun, contact [email protected] immediately.